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Third Party Excess Notice |
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Following significant consideration, HCV, on behalf of Lombard Insurance Company has elected to introduce a compulsory R5 000 excess in respect of all third party liability claims. This excess will apply across the board to new and existing policies in respect of all incidents that occur on or after the 1st of November 2011.
The decision was based on a number of reasons. Included amongst these are the need for collaborative efforts to
- further improve driver behavior specifically in relation to the rights of other road users;
- harness additional support from both brokers and clients in our dealings with third parties; and
- improve the ratio of approximately 90% of all collisions involving third parties from being deemed to be attributable to the fault of our insured drivers.
This minimal penalty is accordingly intended to play a deterrent role against reckless and negligent driving conduct.
We are confident that you will appreciate the necessity of this measure and that you will support us in communicating this endorsement to all policy holders. Your assistance in this regard is sincerely appreciated.
We remain committed to you and to our valued clients. |
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General Manager
Michael Salant
Michael joins HCV from Marsh (Pty) Ltd. where he was the Legal & Compliance Officer for the African region. His functions extended to the role of Technical Executive where he managed corporate insurance placements. Michael has previously held managerial roles at Alexander Forbes and First Bowring. Aside from being an admitted Attorney he has acquired 20 years corporate experience during which time he participated as a member of various industry bodies including that of SAFSIA, FIA and the Insurance & Investments Standards Generating Body. |
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New Business Executive
Hazel Louw
With excellent people skills and a wealth of knowledge built up over the last 13 years in the broker business, Hazel is the latest addition to the HCV Sales Team. Hazel will be calling on all New Brokers that fall under the JHB office. |
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Administrator
Nozuko Gulwa
Nozuko joins the HCV Admin Team with over 2 years experience in insurance administration. |
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Claims
Walter Mukombe
Walter joins us to improve the 48 hour turnaround time on own damage claims. |
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Carmel Ryneveldt
After a brief absence Carmel returns to the HCV claims team. |
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Vicky Steenkamp
Vicky joins HCV to strengthen the claims service in the claims department. |
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Danell Janse van Rensburg
Danell completed three and a half years of audit articles and then decided she needed a new direction and is now pursuing a career in management accounting. |
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HCV windscreen claims - revised processes
The last windscreen replacement circular (June 2010) was intended to motivate clients to use original equipment manufacturers (OEM) parts and have them fitted by either PG Glass or Glasfit.
Many of our clients have complied with this request, however, we are still experiencing exorbitantly high volumes of windscreen claims being processed by other glass service providers.
In order to keep our premiums as low as possible, we have implemented a new windscreen claims process. This will come into effect from 1 March 2011 and will apply to all windscreen claims.
PG Glass, Glasfit and vehicle manufacturer agents will be the only preferred glass suppliers to HCV. This means that HCV will only authorise PG Glass or Glasfit to replace or repair all windscreens.
HCV will waive the excess if the PG Glass or Glasfit prices are in line with the (OEM) part price. If the policyholder purchases the OEM windscreen and has it fitted by PG Glass or Glasfit, HCV will authorise the fitment, reimburse the policyholder the cost of the windscreen and also waive the excess.
Please note that if a policyholder wishes to replace a windscreen through any other windscreen provider, the policyholder will be responsible for settling the account in full. They can then submit the invoice, completed claim form and proof of payment to HCV. Once HCV has received these documents we will reimburse the policyholder for the amount the OEM invoice would have been plus the fitting cost, less the applicable excess.
Here is a step by step process to windscreen claims,
Step 1
Contact PG Glass or Glasfit, provide vehicle details and policy number. Alternatively, policyholder can purchase replacement windscreen from OEM (vehicle manufacturer agent) and call HCV for authorisation to have windscreen fitted by PG Glass or Glasfit.
Step 2
PG Glass or Glasfit request authorisation from HCV.
Step 3
HCV verifies whether price quoted by PG Glass or Glasfit is in line with OEM (vehicle manufacturer agent) part price.
Step 4
If price is in line with OEM (vehicle manufacturer agent) part price, HCV authorises the fitment and waives the windscreen excess.
Step 5
If price is not in line with OEM (vehicle manufacturer agent) part price, HCV authorises replacement subject to windscreen excess being paid by the policyholder.
Step 6
If the policyholder has purchased OEM (vehicle manufacturer agent) part, HCV authorises PG Glass or Glasfit to replace the windscreen and waives the excess. HCV reimburses the policyholder for the full windscreen cost and will pay PG Glass or Glasfit for the fitment.
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Important for windscreen claims
There has been some
confusion regarding HCV's windscreen claims policy. Please take careful note of
the following,
If the windscreen has been replaced by PG Glass or
Glasfit they must prove that the windscreen price charged is the same as the OEM
windscreen price in order for HCV to waive excess for that particular windscreen
replacement.
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