| Claims |
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Claims not late for 48
HCV endeavours to authorise repairs in respect of own damage claims, on receipt of all documents within 48 hours. This means policyholders get their trucks back on the road sooner than ever. Less downtime means more earnings for policyholders. Policyholders or their brokers should get relevant documents to HCV as soon as possible to ensure that their claim isn't late for 48.
The following documents are required for all claims,
- Claim form fully completed
- Photographs of the damaged areas of the vehicle
- Police case number
- Repair quotation
- Driver's licence, one legible and clear copy
- Professional Drivers Permit (PrDP), one legible and clear copy
- Certificate of Fitness (CoF) and Operators Card, one copy
- Driver's accident statement
- Fleet management copy, for example the movement report (if applicable)
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Quotation
Request a quotation.
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Download motor claim form
Fill in the form to make a claim.
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Understanding the HCV claims process |
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This provides all the details of how claims are authorised by the HCV claims team. The better policyholders understand the claims process, the better they can work with HCV and their broker to speed the claim.
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Role of broker in a claim |
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HCV understands and appreciates the value brokers add to truckers in supporting them when a claim occurs. By working together, the policyholder, broker and HCV can more effectively process a claim from beginning to end, to everyone's advantage.
How brokers can help
- Follow HCV's claims procedure
- Offer advice on what to do during a claim
- Assist with getting all the necessary documentation
- Report claims to HCV immediately, but not later than within 30 days
- Keep your policyholder updated on their claims status
It is important that policyholders understand brokers have no authority to accept claims, or authorise payments on HCV's behalf.
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- Claim form fully completed
- Photographs of the damaged areas of the vehicle
- Police case number
- Repair quotation
- Driver's licence, one legible and clear copy
- Professional Drivers Permit (PrDP), one legible and clear copy
- Certificate of Fitness (CoF) and Operators Card, one copy
- Driver's accident statement
- Fleet management copy, for example the movement report (if applicable)
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Remember to provide photographs of the damaged areas of the vehicle. This will expedite the claim processing. |
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The policyholder should take the following steps:
- Phone their broker or HCV consultant 08610-CARES (22737) from the scene of the accident. If this is not possible, phone as soon after the accident as they can
- Phone Car Towing Services on 0861-TOWING (869 464) to ensure they do not incur towing fees
- Report the accident to the police and obtain a police case number
- Get the details of all third parties, including:
- Vehicle registration number
- Driver's name
- Driver's identity number
- Vehicle owner's name
- Vehicle owner's phone number
- Insurance details and policy number
- Get the vehicle towed to Car Towing Services, their own yard or to their choice of panelbeater.
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Email claims for better service |
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HCV requests that if possible the policyholder's broker communicates with our claims team by email. This will also help to increase the speed of claims processing by allowing the team to look up the relevant information and status and to get back to the broker / policyholder armed with all the information they need.
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| claims@hcv.co.za |
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| tpclaims@hcv.co.za. |
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| compliance@hcv.co.za |
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